小黛正在向客户 SushiZoo 解释：产生转化的用户体验历程十分复杂。 其中，“混乱的中间过程”包含用户体验历程的哪几个阶段？

The "messy middle" of the customer journey, as described in marketing frameworks, encompasses the exploration and evaluation phases. During exploration, users broadly search for information and options related to their needs. In the evaluation phase, they compare different products, services, or solutions, weighing pros and cons before making a decision. The initial search and action phases are too narrow; the messy middle is specifically about the iterative process between initial interest and final conversion, where users are actively learning and comparing.