____ representa insights clave que impactan la satisfacción del cliente, incluidos; la tasa de resolución al primer contacto, el tiempo promedio de respuesta y la calificación de servicio al cliente.

Customer Experience Metrics (Estadísticas de experiencia del cliente) represent key insights impacting customer satisfaction, such as first contact resolution rate, average response time, and customer service rating. These metrics directly measure the effectiveness of customer interactions and support processes. Amazon's buyer-seller messaging service is a communication channel, not a set of metrics. The Feedback Manager allows sellers to view and respond to customer feedback, but it doesn't encompass the broader range of operational metrics related to customer experience.