A bank plans to shift from serving small businesses to mid- and large-scale businesses. The economy is weak and some stakeholders disagree with the transformation. What should the project manager do?

The correct answer is to escalate the issue to the sponsor and ask for stakeholder engagement. A project manager's role is to manage the project, not to resolve fundamental strategic disagreements about the project's direction, especially when they involve significant organizational transformation and stakeholder resistance. The sponsor is responsible for the project's overall success and alignment with organizational strategy, making them the appropriate person to address such high-level strategic conflicts and ensure proper stakeholder engagement to build consensus or make definitive decisions. Reviewing the business case is part of due diligence but won't resolve stakeholder disagreement. Implementing a communications plan is important but won't address the root cause of strategic disagreement. Planning for strategic program management is outside the scope of a project manager's direct responsibilities for a single project.