A BMS project is in commissioning and handover is imminent, but both project and operations teams cannot properly operate the BMS, increasing the risk of schedule delay. What should the project manager have done to avoid this?

The core issue is a lack of operational capability, which points to insufficient training. Including appropriate resources for BMS training in the project plan proactively addresses this by ensuring the necessary skills are developed before handover. This is a preventative measure that aligns with good project planning practices. Bringing both teams together in a joint meeting to resolve the issue (option A) is a reactive measure, attempting to fix a problem that could have been avoided. Adjusting the BMS to make it more suitable for the teams (option B) might be a temporary fix but doesn't address the underlying skill gap and could introduce new risks or delays. Assigning a dedicated handover team early in the project (option C) is beneficial for managing the handover process itself, but it doesn't guarantee that the operations team will be proficient in using the system without proper training.