A client reports they have not been invoiced for completed work in the past two months and says they will allocate the funds elsewhere if invoices are not issued. What should the project manager do next?

The project manager's priority is to address the client's concern and prevent the loss of funds. Working with the client to agree on a schedule for invoice delivery is the most proactive and collaborative approach. This demonstrates responsiveness and a commitment to resolving the issue, while also ensuring the client's needs are met. Simply instructing the billing team might not be enough if there are underlying issues, and it doesn't involve the client in the solution. Reviewing past records is a good follow-up step but doesn't immediately address the client's urgent need. Telling the client to release funds is unacceptable as it directly jeopardizes project finances.