A contractor failed to mobilize the project team for in-person meetings. Virtual meetings were used instead, but local team members and end users now have a communication gap causing poor performance. What should the project manager do?

The project manager's role is to facilitate project success. Continuously reassessing the situation and removing blockers directly addresses the communication gap and poor performance. This proactive approach helps the team overcome obstacles and improves project outcomes. Asking the contractor to solve the problem without direct intervention abdicates responsibility and delays resolution. Terminating the contract is an extreme measure that would cause significant delays and cost increases, and it doesn't address the immediate communication issue. Introducing KPIs and persuading the contractor might be part of a solution, but it's less direct and immediate than actively removing blockers and reassessing the situation to understand the root cause of the communication gap.