A contractor performed site acceptance tests and pre-implementation technical training, but during implementation the project team lacked competence to follow the technical requirements. What should the project manager have done to prevent this?

A proper training needs assessment identifies the specific knowledge, skills, and abilities required by the project team to successfully implement the solution. By understanding the gap between current capabilities and required competencies before training, the project manager could have ensured the training content and delivery method were tailored to address these specific deficiencies. Reviewing the contractor's proposed training is good practice but insufficient if the underlying needs are not understood. Ensuring the contractor's training used standard methods doesn't guarantee relevance to the project team's specific gaps. Preparing appropriate measurements for training outcomes is important for evaluating effectiveness after training, but it doesn't prevent the initial competency issue.