A credit collection company is implementing software that will free staff to work on other projects, and multiple business areas want to realize those benefits. What should the project manager do?

The project manager should hold a stakeholder meeting to agree on and document the benefits and assign ownership. This approach ensures all relevant parties are involved in defining and committing to the benefits, fostering buy-in and clarity. Documenting these agreements is crucial for tracking and realizing the benefits. Asking the sponsor alone to decide is less collaborative and might not achieve full stakeholder commitment. Distributing benefits equally or asking business areas to plan for equal portions without a clear agreement on the nature and ownership of those benefits is premature and could lead to unrealistic expectations or conflicts.