A customer complains that the user stories released so far use too much jargon and do not match the product expectations. What should the project manager do next?
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Correct answer: Engage with the customer and rewrite all the stories.
Why this is the answer
The correct answer is to engage with the customer and rewrite all the stories. This is because the customer is the primary stakeholder for product expectations and user story clarity. Direct engagement ensures their needs are accurately captured and understood, leading to user stories that reflect their vision and are free of confusing jargon. Rewriting stories to include the product's technical vision might exacerbate the jargon problem and doesn't address the customer's core concern about matching product expectations. Asking a senior developer to rewrite stories delegates the responsibility without directly involving the customer, risking a repeat of the initial issue. Requesting approval for team training is a long-term solution for skill development but doesn't immediately resolve the current customer complaint and the inaccurate stories.
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