A customer is dissatisfied after several weeks using a newly implemented virtual environment and wants their key stakeholders more involved in development. They request access to the project management information system (PMIS) information radiators, but the development company has never allowed client access. What should the project manager do?

The project manager's primary responsibility is to understand and address stakeholder concerns. The customer's request for PMIS access is a symptom of their dissatisfaction and desire for more involvement. By breaking down the request, the project manager can uncover the underlying root causes, such as a lack of transparency, insufficient communication, or unmet expectations. This allows for a targeted solution that addresses the actual problem, rather than just the stated request. Submitting the request for approval or denial prematurely without understanding the root cause is reactive and may not resolve the core issue. Negotiating alternatives without understanding the problem is also premature.