A customer requests additional changes one day before the planned change date. How should the project manager respond to the change request?

The correct approach is to review the requested changes and follow integrated change control. Even with short notice, all change requests must go through the formal change control process to assess their impact on scope, schedule, cost, and quality. This ensures that changes are evaluated systematically and approved by the appropriate stakeholders before implementation. Rejecting the changes outright is premature without evaluation. Verifying if changes are covered by the SOW is part of the evaluation but not the complete response. Assessing team capacity is also part of the evaluation, but the full integrated change control process is necessary for a comprehensive and controlled response.