A hybrid project is migrating in stages from a current system to a new system. The operations team says they are not ready to support the new system. How should the project manager address this effectively?

The most effective way to address the operations team's readiness concern is to include knowledge transfer sessions at every stage. This proactive approach ensures continuous learning and integration, allowing the operations team to gradually become proficient with the new system as it is developed and deployed. This minimizes surprises and builds their confidence and capability over time, preventing a last-minute scramble. Preparing detailed documentation only during project closure is insufficient as it's a reactive measure that doesn't address the ongoing need for operational readiness throughout the project lifecycle. Changing the project management plan to add a final stage for product handoff is also reactive and delays the necessary engagement, potentially leading to a rushed and ineffective transfer. Creating a lessons learned register for future projects is valuable for organizational process improvements but does not solve the immediate problem of the current operations team's readiness for this specific project.