A local company uses a remote development team for programming while design remains local. At the third sprint review the product owner is concerned about outcomes and the remote team says they don't clearly understand requirements communicated in standups. How should the project manager respond?
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Correct answer: Determine the communication needs, environment, and tools to get the message across..
Why this is the answer
The project manager's primary responsibility in this scenario is to address the communication breakdown directly. By determining the communication needs, environment, and tools, the PM can identify the root cause of the misunderstanding and implement effective solutions. This proactive approach focuses on improving team collaboration and ensuring requirements are clearly understood by the remote team. Documenting the risk and using contingency reserves to hire a local vendor is a drastic and premature step; it doesn't address the underlying communication issue and incurs unnecessary costs. Evaluating and reassigning tasks to a local vendor is also an extreme measure that avoids solving the current team's problem and could negatively impact project timelines and budget. Reviewing lessons learned and OPAs is a good general practice, but it's a reactive step that doesn't immediately solve the current, urgent communication problem. The immediate need is to fix the current communication gap.
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