A multinational project team is having trouble cooperating. The project manager accepted this during the storming phase, but the team hasn't progressed to the next stage and the project is falling behind schedule. What can the project manager do to move the team into the norming phase?
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Correct answer: Organize social activities to strengthen interpersonal relationships and identify shared goals..
Why this is the answer
The correct answer is to organize social activities to strengthen interpersonal relationships and identify shared goals. The storming phase is characterized by conflict and competition. Moving to the norming phase requires the team to resolve these conflicts, develop a sense of cohesion, and agree on working methods and objectives. Social activities can facilitate informal communication, build trust, and help team members find common ground, which are crucial for transitioning out of storming. Identifying who is causing problems and applying discipline is counterproductive; it would likely worsen conflict and hinder team development. Talking to the sponsor about changing team composition is a drastic measure that avoids addressing the underlying team dynamics and should be a last resort. Showing the team how their issues impact the schedule might highlight the problem but doesn't provide a solution for resolving interpersonal conflicts or building cohesion.
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