A new project has high turnover. Exit interviews indicate the project manager lacks relationship management skills, but the manager calls the departing staff lazy. How should the project manager stop the turnover?
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Correct answer: Improve relationship skills as a leader and develop the team's emotional intelligence..
Why this is the answer
The correct answer is to improve relationship skills and develop emotional intelligence because the problem statement clearly indicates the project manager's lack of relationship management skills is causing high turnover. Addressing this root cause directly by improving leadership and fostering emotional intelligence within the team will create a more positive and productive work environment, reducing turnover. Avoiding micromanaging, enforcing stricter rules, and monitoring staff more closely would likely exacerbate the problem, as these actions suggest a lack of trust and could further alienate team members. Telling the recruiting manager that projects are temporary does not address the underlying issue of poor relationship management and is dismissive of valid employee concerns. Becoming more involved in recruitment might bring in qualified hires, but it won't solve the problem of retaining them if the project manager's leadership style remains unchanged.
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