A new project manager discovers a client team member often delays progress due to lack of understanding, and that person was not listed in the previous communications list. What should the project manager do?

The correct answer is to update the communications matrix to include the client team member. This is a proactive and effective way to address the root cause of the delays. By including the team member in the communications matrix, the project manager ensures they receive necessary information, improving understanding and reducing future delays. Submitting a change request for extra hours is premature and doesn't address the underlying communication issue. Talking with the client team member directly about delays without first ensuring they have the necessary information might be perceived as confrontational and doesn't solve the systemic problem. Increasing meeting frequency and duration is an inefficient solution that burdens all participants rather than targeting the specific communication gap.