A newly appointed client technical manager visits the project site to review deliverables and feels the project manager has not been providing enough information. What should the project manager do first to resolve this?
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Correct answer: Review and update the stakeholder engagement plan.
Why this is the answer
The correct answer is to review and update the stakeholder engagement plan. This is the most proactive and appropriate first step because the project manager needs to understand the new technical manager's communication requirements and preferences. The stakeholder engagement plan outlines how to effectively engage with stakeholders, including their communication needs and desired level of involvement. By reviewing and updating it, the project manager can tailor communication to meet the new manager's expectations, thus preventing future misunderstandings. Updating the issue log and escalating to the sponsor (an issue) or logging it as a risk are premature. While the situation could become an issue or risk, the immediate need is to understand and address the communication gap directly with the stakeholder. Scheduling more frequent meetings might be a solution, but it should stem from a revised engagement strategy rather than being an immediate, untargeted action.
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