A play book can include all of the following EXCEPT:
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Correct answer: Livechat..
Why this is the answer
The correct answer is Live chat.Play books are comprehensive guides or manuals that provide structured instructions, strategies,and best practices for handling various scenarios encountered during sales or customer interactions.They typically include written instructions,videos,and images to aid understanding and implementation.Interactive buttons may also be incorporated to provide users with options or actions to take based on specific situations.However,live chat functionality,which enables real-time communication between users and support representatives or sales professionals,is not typically included in playbooks.Live chat is a separate feature or tool designed for immediate interaction and assistance and is not static like the content found in play books.Therefore,while play books are valuable resources for guiding users through specific processes or work flows, they do not typically involve live chat functionality.
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