A project finished ahead of schedule, under budget, and delivered expected benefits. The sponsor distributed recognition certificates but accidentally omitted a key team member. How should the project manager handle the missed team member to avoid disappointment and demotivation?

The most effective approach is to directly address the oversight with the team member, acknowledge their contribution, and then provide a tangible reward and recognition. This demonstrates empathy and ensures the team member feels valued despite the initial mistake. Simply inviting them to lunch with leaders might feel like a superficial gesture without addressing the core issue of being overlooked. Thanking them in a public meeting is good, but a personal explanation and a specific reward are more impactful for an individual who was missed. Asking for an additional certificate is a good step, but it doesn't fully rectify the personal slight or provide the immediate, direct acknowledgment needed.