A project in testing is nearing closeout and will transition to operations support, but many new operations team members unfamiliar with the project have just been added, putting acceptance at risk. What should the project manager do to mitigate the transition risk?
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Correct answer: Request the steering committee to authorize an early project deployment (i.e., a “beta” transition release) and engage the operations support team in the early release..
Why this is the answer
The correct answer is to request the steering committee to authorize an early project deployment and engage the operations support team. This proactive approach allows the new operations team members to gain hands-on experience and familiarity with the project in a controlled environment before the full transition. This mitigates the risk of acceptance issues by building their understanding and confidence. The other options are less effective. Reassessing feasibility (A) delays the project and doesn't address the core issue of team unfamiliarity. Training only select members (B) or excluding new members (C) postpones the problem, leaving the new team unprepared for full operational support. The goal is to integrate and prepare the entire operations team effectively.
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