A project is delayed because key decisions are affected by conflicting views between senior management and external stakeholders. What should the project manager do?
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Correct answer: Assess the project's governance and ensure an appropriate structure is in place.
Why this is the answer
The correct answer is to assess the project's governance because conflicting views between senior management and external stakeholders indicate a potential breakdown or inadequacy in the project's decision-making framework. Project governance defines how decisions are made, who has authority, and how conflicts are resolved. By assessing governance, the project manager can identify structural issues and propose improvements to facilitate timely decision-making. Reviewing the stakeholder register and communications plan (first incorrect option) is a good practice but addresses symptoms (communication issues) rather than the root cause (decision-making authority and conflict resolution). Isolating the team (second incorrect option) is impractical and detrimental to stakeholder engagement. Rebaselining the schedule (third incorrect option) is a reactive measure that doesn't solve the underlying problem and will likely lead to future delays.
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