A project manager assigned to a customer experience project learns customer satisfaction is poor with many unresolved daily queries and the customer service team is overwhelmed. Which two actions should the project manager take? (Choose two.)

The project manager should first confirm the issues truly exist by conducting a survey and other analyses. This ensures the problem is accurately understood before committing resources to solutions. Once confirmed, deploying solutions to track, prioritize, and resolve queries is a practical and immediate step to address the reported customer dissatisfaction and support the overwhelmed team. Contacting customers in batches to inform them issues are being addressed is premature without understanding the root cause or having a clear resolution plan. Requesting senior management replace the customer service manager is an extreme and potentially unwarranted action without further investigation. Asking the customer service team to prioritize queries received this week is a temporary fix that doesn't address the underlying systemic issues or provide long-term solutions.