A project manager is assigned to a strategic communications project involving SMEs, interns, and new recruits. The project is stalled because interns lack necessary knowledge; training funds are exhausted and the project must still meet its deadline. Which two actions should the project manager take? (Choose two.)
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Correct answer: Identify the sources and specifics of the knowledge gaps among the interns and new recruits., Organize the interns and new recruits into small groups and assign a SME as a mentor..
Why this is the answer
The project manager needs to address the knowledge gap within the existing constraints. Identifying the sources and specifics of the knowledge gaps (A) is crucial for understanding the problem and developing targeted solutions. This diagnostic step is essential before implementing any corrective actions. Organizing interns and new recruits into small groups and assigning a SME as a mentor (D) is a practical and cost-effective solution. This leverages existing resources (SMEs) to transfer knowledge without requiring additional training funds, directly addressing the budget constraint and the need to meet the deadline. Submitting a change request for more budget (B) is unlikely to be approved given that training funds are exhausted, and it would delay the project further. Ignoring the problems (C) is a dereliction of duty and guarantees project failure. Hiring more SMEs and terminating staff (E) is an extreme and costly measure that would negatively impact team morale and project budget, and it doesn't address the immediate need for knowledge transfer to the existing team.
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