A project manager learns that parts delivered by a supplier have defects, causing delays in testing. The supplier insists all parts were delivered per the contract. If the defects aren't fixed within a week, the product release will be affected. What should the project manager do?

The project manager should first review the procurement contract to understand the agreed-upon specifications, quality standards, and dispute resolution mechanisms. This factual basis is essential for productive discussions. Then, working with the supplier to negotiate a solution (e.g., rework, replacement, compensation) is the most practical and collaborative approach to resolve the issue and minimize project impact. Requesting contract cancellation and imposing penalties is premature and escalatory without a clear understanding of contractual breaches or attempts at resolution. Escalating to senior management is also premature; the project manager should first attempt to resolve the issue at their level. Requesting a revision of the procurement contract to add part specifications addresses future procurements, not the immediate problem of defective parts and project delays.