A project manager takes over during requirements gathering. A stakeholder claims they haven't received progress updates even though weekly reports were sent. What should the project manager do to ensure stakeholders get proper information?

The project manager needs to understand and address the communication needs of all stakeholders. Assessing preferred communication methods and frequencies allows for tailoring communication to ensure information is received and understood, preventing future complaints. Holding a steering committee meeting might be an option later, but first, the PM needs to understand the communication gaps. Creating daily reports is likely overkill and unsustainable, leading to information overload. Including all stakeholders in weekly team meetings might not be appropriate for all, as some stakeholders may only need summary information or different meeting cadences. The core issue is a mismatch between provided and desired communication, which a thorough stakeholder communication assessment will resolve.