A skilled team member is quiet and passive in large meetings but communicates well one-on-one with the project manager. What should the project manager do?

The project manager should encourage the quiet team member to participate actively in team meetings. This approach fosters an inclusive environment and directly addresses the communication gap, allowing the team member to contribute their valuable insights to the broader group. The project manager can facilitate this by creating opportunities for the team member to speak, perhaps by asking direct questions or assigning specific topics for them to present. Praising only vocal members might further intimidate the quiet member. Conveying their feedback yourself, while well-intentioned, can disempower the team member and doesn't build their confidence in group settings. A laissez-faire approach is passive and neglects the project manager's responsibility to optimize team communication and engagement.