A team member earned certification on a new tool but says the rest of the team isn't using it due to lack of knowledge. How should the servant leader use emotional intelligence to turn this into a project benefit?

The servant leader, using emotional intelligence, should empower the certified team member to train the rest of the team. This approach leverages the team member's expertise, fosters a collaborative environment, and directly addresses the knowledge gap, turning a potential obstacle into a project benefit. It also builds the team member's confidence and leadership skills. Rewarding only one member might create resentment and doesn't solve the team's knowledge gap. Promoting the team member to product owner is premature and may not align with their career goals or the project's immediate needs. Providing incentives for tool usage without addressing the underlying knowledge deficit is unlikely to be effective long-term.