A team member has failed to deliver their assigned work for the second time this week, making it impossible for the team to meet their agreed target. What should the project manager do?
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Correct answer: Discuss the issue with the team member to identify the root cause and work to resolve it..
Why this is the answer
The project manager's primary role is to facilitate team success. Discussing the issue directly with the team member identifies the root cause of the repeated failures. This approach allows for problem-solving, such as providing additional training, resources, or adjusting workload, which is a constructive and supportive leadership action. Insisting on the agreed output without understanding the problem is unhelpful and can demotivate. Reviewing overall team performance is too broad and doesn't address the specific individual issue. Seeking a replacement is a drastic measure that should only be considered after attempts to resolve the issue have failed, as it can be costly and disruptive to team dynamics and project progress.
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