A team member informs the project manager that the license for the calculation software has just expired, preventing the team from continuing project tasks. What should the project manager do first?
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Correct answer: Meet with IT to determine how quickly the software license can be renewed..
Why this is the answer
The project manager's first priority is to resolve the immediate impediment to project progress. Meeting with IT to determine the renewal timeline directly addresses the problem and seeks the quickest path to resumption. Filing a complaint with the sponsor is premature and doesn't solve the immediate issue. Asking the team to find an alternative method might be a contingency, but the primary goal is to restore the original, planned method if possible. Fast-tracking other work doesn't resolve the core problem and could lead to further delays once the software is needed again. The most effective first step is to gather information about resolving the expired license.
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