A team member told their functional manager negative details about another team member that were discussed during the retrospective. The project manager discovers this. Which two actions should the project manager take? (Choose two.)
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Correct answer: Meet with the entire team to review the ground rules about safe environments, Contact the team member to explain what information can be shared outside the team.
Why this is the answer
The project manager should address the breach of trust and confidentiality directly. Meeting with the entire team to review ground rules about safe environments reinforces the importance of psychological safety and confidentiality within the team, especially concerning retrospectives. This proactive step helps prevent future occurrences and rebuilds trust. Additionally, contacting the team member who shared the information is crucial to explain what information can and cannot be shared outside the team. This provides direct coaching and clarifies expectations regarding professional conduct and confidentiality. Contacting the functional manager or product owner is inappropriate as it escalates the issue unnecessarily and could further erode team trust. Meeting with the sponsor is also an over-escalation for an internal team dynamic issue.
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