A team member was unhappy with a new change in project governance and complained to a project sponsor. The sponsor challenged the project manager. How should the project manager resolve this conflict?

The project manager should arrange a meeting with the project team member and project sponsor to discuss the change and obtain consensus. This approach directly addresses the conflict by involving the key stakeholders (the unhappy team member and the concerned sponsor) in a collaborative discussion. The goal is to understand the team member's concerns, explain the rationale for the change, and work towards a mutually acceptable solution or understanding, fostering buy-in and resolving the conflict constructively. Scheduling a meeting with the functional manager might escalate the issue unnecessarily and doesn't directly involve the sponsor or the team member in the resolution. Explaining to the sponsor why the change is required and forcing acceptance is an autocratic approach that can damage team morale and trust. Discussing with the PMO and letting them decide abdicates the project manager's responsibility for conflict resolution and may delay a solution.