A technically skilled project manager often behaves unacceptably toward team members and denies it when confronted. What explains this behavior?

The project manager's unacceptable behavior and denial when confronted indicate a lack of self-awareness and social awareness, which are key components of emotional intelligence (EI). EI involves understanding one's own emotions and those of others, and using this understanding to guide thinking and behavior. A project manager with low EI may struggle to manage their own impulses, understand the impact of their actions on others, or effectively resolve conflicts. While a lack of empathy (a component of EI) might contribute, EI is a broader concept encompassing several interconnected abilities. Improper training might be a factor, but EI is often developed through experience and self-reflection, not just formal training. Being in the wrong role doesn't directly explain the specific behavioral issues described; rather, it's the underlying lack of EI that makes them unsuitable for a role requiring strong interpersonal skills.