A virtual team is disputing the client's requirements. The requirements are written, but some overseas team members find the language ambiguous while local members say it is clear and attribute the issue to the international members' lack of competence. Which two actions should the project manager take? (Choose two.)
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Correct answer: Train all project team members to recognize and discuss cultural differences, Address the language ambiguity in the requirements to ensure all team members understand them.
Why this is the answer
The project manager should address the language ambiguity in the requirements to ensure all team members understand them because clear communication is fundamental for project success, especially in virtual and diverse teams. Ambiguous requirements lead to misunderstandings, rework, and potential project failure. The project manager should also train all project team members to recognize and discuss cultural differences. This fosters a more inclusive and understanding environment, preventing misinterpretations and promoting effective collaboration. Assigning projects based on location or providing training only to international members are not sustainable solutions and do not address the root cause of the communication and cultural issues. Having local members explain requirements might help short-term but does not resolve the underlying ambiguity or cultural insensitivity.
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