A week has passed since Jacob launched his customer journey and he wants to see how things are going. What would you tell him to help him track the results of his customer journey?
Choose an answer
Tap an option to check your answer.
Correct answer: Key stats will appear on tag and email actions within a journey map as contacts reach those journey points., He can see the number of contacts who have started a customer journey on the Customer Journey homepage..
Why this is the answer
The correct options describe how to monitor customer journey performance in Mailchimp. Key stats, such as opens, clicks, and tags applied, are displayed directly on the journey map for individual email and tag actions as contacts progress through the journey. Additionally, the Customer Journey homepage provides an overview, including the total number of contacts who have initiated the journey. The incorrect option stating that 35 contacts must complete the journey before seeing results is false; Mailchimp provides real-time or near real-time statistics as contacts interact with the journey, regardless of completion status or a minimum contact threshold. The other incorrect option, suggesting navigating to the Reports section within Campaigns, is incorrect because customer journey reports are integrated within the customer journey builder interface itself, not in the general campaign reports section.
Pass your exam — without the endless answer hunt
Get every verified question and explanation for this exam in one place, and save hours of prep. 1,000+ certifications · 20+ languages · free to start.
Pass your exam faster → No card needed