A week has passed since Jacob launched his customer journey and he wants to see how things are going. What would you tell him to help him track the results of his customer journey? Select 2 Correct Responses
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Correct answer: Key stats will appear on tag and email actions within a journey map as contacts reach those journey points., He can see the number of contacts who have started a customer journey on the Customer Journey homepage..
Why this is the answer
The Customer Journey homepage provides an overview, including the number of contacts who have started a specific journey, offering a quick check on engagement. Within the journey map itself, key statistics for individual actions like tags and emails become visible as contacts interact with those steps. This allows for granular tracking of how contacts progress through the journey and respond to specific touchpoints. Incorrect options: The Reports section within Campaigns is not where customer journey-specific results are found. There isn't a fixed threshold of 35 contacts required before results become visible; statistics update dynamically as contacts move through the journey.
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