Acting as a scrum master in a hybrid project, a project manager must handle a conflict between team members. Which strategy should be used to manage the conflict?

Categorizing conflicts as structural (e.g., resource scarcity, unclear roles) or interpersonal (e.g., personality clashes, communication styles) helps the scrum master understand the root cause and apply appropriate resolution techniques. This structured approach is effective in hybrid environments where diverse work styles can exacerbate conflicts. Simply labeling conflicts as positive or negative is subjective and doesn't aid resolution. Adding conflicts to a shared list without analysis doesn't resolve them. Reviewing conflicts during the daily Scrum is generally inefficient and inappropriate, as daily Scrums are for synchronizing work and identifying impediments, not for in-depth conflict resolution, which requires focused discussion and potentially mediation.