After a performance review, a team member asks the project manager for feedback. The manager gave anecdotal comments about the team member being a positive team player and generally completing work on time, though late once or twice. The team member is frustrated that the annual performance review lacked concrete information. What should the project manager do to prevent this frustration in the future?

The project manager should review the team member's specific KPIs and explain how they are determined to prevent future frustration. This directly addresses the team member's need for concrete information and clarifies the basis for performance evaluations. Requesting KPIs from HR is reactive and doesn't directly address the team member's understanding. Setting team performance goals and giving everyone the same score doesn't provide individual, concrete feedback. Providing velocity tracking tools is specific to agile contexts and may not be relevant or sufficient for all performance evaluations, nor does it explain how performance is determined in the context of a review.