After creating user stories from customer requirements, the project is seeing many change requests and the team feels their work isn't aligned with customer needs. What should the project manager do?

The correct answer is to arrange a workshop with the customer to understand the business values expected from the outcomes. This directly addresses the core problem: the team's work isn't aligning with customer needs, leading to numerous change requests. By understanding the underlying business value, the team can better prioritize and develop features that truly meet customer expectations, reducing rework and improving satisfaction. Referring to a configuration management knowledge base might provide historical data but won't resolve the current misalignment of understanding. Including a customer representative is a good practice for ongoing collaboration but doesn't immediately fix the existing gap in understanding business value that's causing the current issues. Acknowledging team improvement needs and hiring new members is a drastic and likely unnecessary step; the issue is communication and understanding, not necessarily team capability.