After receiving praise from the customer that the project is always on schedule, the project manager attends a regular team meeting to follow up on deliverable status. What should the manager do during the team meeting?
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Correct answer: Share the customer feedback with the project team.
Why this is the answer
Sharing positive customer feedback with the project team is crucial for motivation and morale. It reinforces good performance and encourages continued dedication, aligning with the "Motivate Team" process in Project Resource Management. While following the agenda is important, recognizing team efforts takes precedence when such positive news is available. Documenting feedback is good practice but less impactful than direct communication. Planning to improve dates when the project is already on schedule is unnecessary and could demotivate a high-performing team.
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