After releasing the first deliverable, one impacted department refused to use the system because they believe it creates more work. What could the project manager have done to prevent this?

Conducting a thorough stakeholder analysis early in the project would have identified this department as a key stakeholder and revealed their potential resistance or concerns. This proactive step allows the project manager to develop strategies to engage them, address their fears, and incorporate their feedback, thereby gaining their buy-in before deployment. Deploying a user survey would be too late, as the deliverable is already released and resistance is present. Reviewing organizational standard policies is important but wouldn't specifically uncover departmental resistance to a new system. Creating an escalation plan is a reactive measure for when problems occur, not a preventive one.