The ______ stage of the customer shopping journey involves a customer taking action towards a purchase.

Awareness

Loyalty

Conversion


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The ______ stage of the customer shopping journey involves a customer taking action towards a purchase.


Explanation: The correct answer is **Conversion**, as this stage of the customer shopping journey specifically refers to the point where a customer takes decisive action towards completing a purchase. During the conversion phase, potential buyers move from considering their options to actually making a transaction, whether it involves clicking the 'buy' button, signing up for a service, or finalizing their order. This stage is crucial for businesses, as it directly impacts sales and revenue, making it essential to implement strategies that effectively guide customers through the buying process and encourage them to complete their purchases. In contrast, the awareness and loyalty stages focus on brand recognition and customer retention, respectively, rather than immediate purchasing actions.

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