An advertiser wants to move from credit card billing to monthly billing. Its finance team was hard to reach after multiple failed credit card charges on the account. Its team agrees that monthly billing will fix this issue. What should the advertiser do first?

The correct answer is to update the credit card details because any outstanding balances must be cleared before an account can transition to monthly billing. Pinterest, like most advertising platforms, requires accounts to be in good financial standing. If there are failed charges, these need to be resolved first. Simply asking the finance department to reach out, emailing the Pinterest finance team, or contacting an account manager directly won't bypass the requirement to settle existing debts. While these steps might be part of the process after the balance is cleared, they are not the first step when there are failed charges.