An IT Admin notices that enrollment consistently fails when updating Google Play services over Wi-Fi. This issue occurs during deployment, on a variety of different devices. The Admin notes that when the devices are on cellular data, enrollment is successful. What next step would you take to try to resolve this issue?
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Correct answer: Check that all required ports are open in the firewall.
Why this is the answer
The problem describes enrollment failing over Wi-Fi but succeeding over cellular data, strongly indicating a network-specific issue. Google Play services updates, like many other network operations, require specific ports to be open for communication. A firewall blocking these essential ports on the Wi-Fi network would prevent successful updates and subsequent enrollment. Checking firewall rules to ensure all necessary ports are open is a direct and logical troubleshooting step. Disabling all SSL inspection is too broad and might introduce security risks without directly addressing the port issue. Checking ADB logs is useful for device-side issues, but the problem's network-dependent nature points away from a device-specific fault. Managed configurations for Google Play services are for app behavior, not network connectivity during updates.
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