An offshore development team is causing rework and delays because they interpreted the client's needs differently. What should the project manager do?
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Correct answer: Create prototypes with the development team to confirm requirements.
Why this is the answer
Creating prototypes with the development team is the most effective solution because it directly addresses the root cause: misinterpretation of client needs. Prototypes provide a tangible, visual representation of requirements, enabling the team and stakeholders to see and interact with the proposed solution, thereby confirming understanding and identifying discrepancies early. This iterative approach minimizes rework and delays. Arranging a meeting with key stakeholders to clarify requirements is a good first step but may not be sufficient on its own; prototypes offer a more concrete way to ensure shared understanding. Escalating to the steering committee and requesting more time is a reactive measure that doesn't solve the underlying problem and can damage project credibility. Traveling to the development team's site to pressure adherence to schedule is a confrontational and ineffective approach that doesn't address the communication gap or requirement misunderstanding.
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