An urgent meeting was called to determine the cause of quality issues blocking delivery to the client. The product owner suggests performing a root cause analysis (RCA). What should the project lead do?
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Correct answer: Facilitate the meeting so everyone can share ideas and be heard during the session.
Why this is the answer
The project lead's role in this situation is to facilitate the discussion, ensuring all team members can contribute their insights into the quality issues. While the product owner suggested RCA, the project lead should not immediately implement it without team input. Facilitation allows for a comprehensive understanding of the problem and fosters a collaborative environment for problem-solving. Discussing the recommendation with the team and implementing agreed solutions (Option A) is a good next step, but the initial action should be facilitation to gather input. Allowing the team to self-organize (Option B) is generally good, but the project lead has a responsibility to guide urgent problem-solving. Requesting stricter quality control (Option C) is a premature solution without understanding the root cause.
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