You're in the process of creating a Google Merchant Center account and realize you don't have a refund policy. Your company does not allow refunds. What should you do next?

Make sure you clearly state your refund policy on the landing page. It's acceptable that you don't allow returns or refunds, but you must state this clearly. Consider adding the return and refund policy to the footer of the website so it's readily available.

In order to run on Shopping ads, you'll need to offer refunds and clearly state on the policy to the footer of the website so it's readily available. Both of these things are requirements.

Don't do anything. Refund policy is required to appear on the footer of the website landing page for businesses that offer a refund; otherwise, it's not a violation to exclude it.

Ensure there is a disclaimer on the site. Whether a business offers refunds or not, it's not obligated to have the policy on the website landing page as long as there's a disclaimer.


Choose an option to see if it’s correct. Check the explanation below. Learn Smarter, not Harder.

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Explanation: You’re in the process of creating a Google Merchant Center account and realize you don’t have a refund policy. Your company does not allow refunds. What should you do next?


Explanation: If your company does not allow refunds and you're in the process of creating a Google Merchant Center account, the correct course of action is to **make sure you clearly state your refund policy on the landing page**. Even if your company does not offer refunds, it's essential to communicate this clearly to potential customers. This can help manage expectations and prevent misunderstandings or dissatisfaction later on. You can consider adding the return and refund policy to the footer of the website, ensuring it's readily available for visitors to access. By clearly stating your refund policy on the landing page, you fulfill Google's requirement of transparency and honesty regarding your business practices, which is crucial for maintaining trust with customers and complying with Google's policies. Additionally, having a clear refund policy helps potential customers make informed decisions about their purchases, reducing the likelihood of disputes or complaints in the future. Therefore, ensuring that your refund policy is clearly stated on the landing page is the appropriate step to take when setting up your Google Merchant Center account, aligning with best practices for transparency and customer communication.
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