At the end of a sprint, the team reports the deliverable doesn't meet the customer's agreed standards and wants to rework it, causing a two-week delay. What should the project manager do?
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Correct answer: Agree with the team that improving the deliverable to meet standards, even if it takes longer, is the best course..
Why this is the answer
The correct answer emphasizes the importance of quality over schedule adherence when a deliverable fails to meet agreed-upon standards. Releasing a substandard product can lead to greater costs later, reputational damage, and customer dissatisfaction. While a two-week delay is undesirable, ensuring the deliverable meets quality criteria is paramount for project success and stakeholder satisfaction. "Allow the team to rework the deliverable and delay the project by two weeks" is too passive; the project manager should actively agree and support this decision, not just allow it. "Tell the team to deliver the best possible quality without extending the schedule" is unrealistic if the current quality is unacceptable and rework is required. "Meet the sponsor to explain the quality issues and request a two-week extension" is a subsequent step, but the immediate action should be to support the team in achieving the required quality.
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