During a brainstorming session one team member is less active. After a private conversation the project manager learns the person is mildly hearing impaired, and then changes the meeting time and room so everyone can participate. Which interpersonal skill did the project manager demonstrate?

The project manager demonstrated emotional intelligence by recognizing and understanding the team member's non-verbal cues (being less active), empathizing with their situation (mild hearing impairment), and then taking appropriate action to ensure inclusivity. Emotional intelligence involves perceiving, understanding, and managing emotions, both one's own and others', to facilitate effective interactions. Networking involves building connections for future support. Conflict management addresses disagreements between parties. Influencing is about persuading others to adopt a particular viewpoint or take a specific action. While these are valuable skills, they don't directly describe the project manager's actions in this scenario, which focused on understanding and responding to an individual's emotional and physical needs to foster a better working environment.