During a daily standup, a team member reports incomplete tasks without listing impediments. A colleague says the team member has a personal problem. What should the project manager do?
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Correct answer: Understand the team member's personal issue and offer them support..
Why this is the answer
The project manager's role is to support the team and remove impediments. While a daily standup focuses on task completion and impediments, a team member's personal issue can significantly impact their performance. Understanding the issue and offering support demonstrates empathy and can help the team member resolve the problem, ultimately benefiting the project. Reallocating tasks without understanding the root cause is a temporary fix and doesn't address the underlying issue. Coaching on separating work and personal issues might be appropriate later, but immediate support is more critical. Involving HR prematurely could escalate the situation and may not be necessary if the project manager can provide direct support.
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