During a project progress review, an end user expresses concern about the construction quality. What should the project manager do next?

The project manager should first refer to the requirements document to verify the agreed-upon quality standards and specifications. This establishes a baseline for evaluating the end user's concern and determines if the perceived issue deviates from the documented requirements. If the concern aligns with a deviation, further action can then be planned. Arranging a special technical meeting prematurely might lead to discussions without a clear understanding of the documented quality expectations. Examining the risk management plan is important for identifying potential quality risks, but the immediate step is to validate the concern against established requirements. Examining all implementation checklists is a detailed step that comes after understanding the nature of the quality concern relative to the requirements.